Full Lifetime Warranty
What is Covered
Palawan Blade is committed to 100% satisfaction of our customers. Our full lifetime warranty covers defects in materials and workmanship in the product. If the product fails or breaks under suggested use, we will replace or repair it free of charge.
What is Not Covered
Our full lifetime warranty does not cover the following:
- Normal wear and tear from use of the product.
- Environmental deterioration, such as rust.
- Damage we determine to be caused by improper use.
- Soft goods, such as shirts, sheaths, carrying pouches, etc.
How Long Does this Coverage last
This warranty covers for the life of the product.
Who is Covered
Anyone who owns the product during the lifetime of the warranty.
How to obtain service
To obtain the benefit of this warranty, deliver the complete product via prepaid transportation to:
3670 Smith Creek Road
New Market, VA 22844
Be sure to include your name, phone number (in case we need to correspond with you regarding your options), and return address.
If you have questions, please contact us at firstname.lastname@example.org or give us a call at (888) 725-2926.
What Palawan Blade will do
Upon receiving your request for warranty work, Palawan Blade will asses the returned item. If the damage falls within warranty coverage, Palawan Blade will
- repair the item,
- replace the item, if it cannot be repaired in a reasonable timeframe, or
- issue a refund for the item.
If we determine that the damage does not fall within warranty coverage, Palawan Blade will return the product to the specified return address.
What Palawan Blade won't do
Palawan Blade is not responsible for products lost during shipment to us. We recommend shipping with adequate insurance coverage.
No other express warranty applies
This warranty is the sole and exclusive warranty. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Palawan Blade.
limitation of liability
Palawan Blade shall not be responsible for any incidental or consequential damages.
Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.
30-Day Returns, Full Refund, No Questions Asked
We’re confident you’ll love your purchase, but hey, if you change your mind, we understand. That’s why we give you 30 days to return your purchase in its original packaging, and ship it back to us. We’ll quickly process your refund, and are thankful for giving us a chance.
- Please reach out to us before sending your return. You can reach us via e-mail at email@example.com or give us a call at (888) 725-2926.
- Include your name, e-mail address, phone number, and mailing address with your return.
- Mail, with insurance to cover the full purchase price, to Palawan Blade 3670 Smith Creek Road New Market, VA 22844
What to expect
It is our goal to process your return within 3 business days of receipt. We will refund the full purchase price, any taxes charged, and any outgoing shipping charged to you.